What is Customer Voice?
Customer Voice is a tool that allows you to easily:
- Request feedback from your customers
- Participate in online conversations about your business
- Ask your customers for reviews online, and address negative feedback offline
Why is Customer Voice important?
Online reviews are critical to the success of a local business. In fact, nearly 90% of consumers say they’ll only consider using a business if they have an average rating of 3-5 stars. Customer Voice by SpinnerMedia will enable you to have the power to gather customer experiences to boost online star power and drive more business. Win the trust of new customers, collect their valuable feedback, and show up where they are looking.
Manage Customers
Easily import customer lists.
- Import a bulk csv file or add customers one at a time
- Include phone number or email address
- Add a tag to help classify the customer
- Keep on top of the status of the review request
Manage Templates
Send email or SMS review requests using customizable templates.
- Create unlimited email or SMS templates
- Include a link to preferred review site
- Customize templates to suit your brand messaging
- Edit follow up email to re-engage customers
Review Options
On what sites can I request reviews?
- Choose between collecting reviews directly on your SpinnerMedia listing page or on popular sites like Google and Facebook
- Manage negative feedback in a timely way, so you can address the situation before it harms your online reputation
Insights
Get stats on your sent review requests.
- See how your requests are performing
- Track the number of review requests sent, click through rates, and request status in real time
