Customer Voice

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What is Customer Voice?

Customer Voice is a tool that allows you to easily:

  • Request feedback from your customers
  • Participate in online conversations about your business
  • Ask your customers for reviews online, and address negative feedback offline

Why is Customer Voice important?

Online reviews are critical to the success of a local business. In fact, nearly 90% of consumers say they’ll only consider using a business if they have an average rating of 3-5 stars. Customer Voice by SpinnerMedia will enable you to have the power to gather customer experiences to boost online star power and drive more business. Win the trust of new customers, collect their valuable feedback, and show up where they are looking.

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Manage Customers

Easily import customer lists.

  • Import a bulk csv file or add customers one at a time
  • Include phone number or email address
  • Add a tag to help classify the customer
  • Keep on top of the status of the review request

Manage Templates

Send email or SMS review requests using customizable templates.

  • Create unlimited email or SMS templates
  • Include a link to preferred review site
  • Customize templates to suit your brand messaging
  • Edit follow up email to re-engage customers

Review Options

On what sites can I request reviews?

  • Choose between collecting reviews directly on your SpinnerMedia listing page or on popular sites like Google and Facebook
  • Manage negative feedback in a timely way, so you can address the situation before it harms your online reputation

Insights

Get stats on your sent review requests.

  • See how your requests are performing
  • Track the number of review requests sent, click through rates, and request status in real time

Ready To Get Started?

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Like a Customer Magnet.

Your website is the best opportunity you have to make a great first impression to your potential customers on the web. Your customers want the information they need quickly, and they want to feel like they can trust you when they visit. Your website should not only look professional, but it should provide the best possible customer experience. Wow your customers with a beautifully easy to use and professional looking website.

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Build Trust & Confidence.

When customers are searching for businesses like yours they want to feel that you are trusworthy and have a good reputation before they even contact you. Our software suite can help you establish and grow a strong online presence and stand out against your competition.

Listing Optimization Suite by SpinnerMedia

There are multiple websites that list information about your business whether you realize it or not. With 81% of consumers searching for products/services before entering a place of business it is important that your business details are listed accurately across the web. Take control of how your business is represented across the web with our listing optimization tools.

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Listing Optimization Suite by SpinnerMedia

Consumers look for proof that your business is best and most trustworthy place to shop before they even contact you. They do this by viewing ratings and reviews of your business on popular websites like Facebook, Google, Yelp and many others. They also look to see if they can quickly find essential information like contact information, directions, hours, etc. Our reputation management tools help you to monitor online reviews, social mentions, listing accuracy and even keep an eye on your competition. Get proactive about your online reputation.

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Listing Optimization Suite by SpinnerMedia

If you are not actively getting online reviews from your customers, just one negative review can cost your business new customers. With our customer voice tool you can proactively get lots of positive reviews from your happy customers which will outweigh that lonely negative review. Show consumers how popular your business is with your happy customers.

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Listing Optimization Suite by SpinnerMedia

Managing social media for your business can be difficult. To stay visible and relevant you need a consistent steam of engaging content posted on all of your social accounts. With our social marketing tool you can discover relevant content to share, create and schedule your posts across your social accounts in one place, and monitor what your customers are saying about your business.

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