Customer Voice

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What is Customer Voice?

Customer Voice is a tool that allows you to easily:

  • Request feedback from your customers
  • Participate in online conversations about your business
  • Ask your customers for reviews online, and address negative feedback offline

Why is Customer Voice important?

Online reviews are critical to the success of a local business. In fact, nearly 90% of consumers say they’ll only consider using a business if they have an average rating of 3-5 stars. Customer Voice by SpinnerMedia will enable you to have the power to gather customer experiences to boost online star power and drive more business. Win the trust of new customers, collect their valuable feedback, and show up where they are looking.

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Manage Customers

Easily import customer lists.

  • Import a bulk csv file or add customers one at a time
  • Include phone number or email address
  • Add a tag to help classify the customer
  • Keep on top of the status of the review request

Manage Templates

Send email or SMS review requests using customizable templates.

  • Create unlimited email or SMS templates
  • Include a link to preferred review site
  • Customize templates to suit your brand messaging
  • Edit follow up email to re-engage customers

Review Options

On what sites can I request reviews?

  • Choose between collecting reviews directly on your SpinnerMedia listing page or on popular sites like Google and Facebook
  • Manage negative feedback in a timely way, so you can address the situation before it harms your online reputation


Get stats on your sent review requests.

  • See how your requests are performing
  • Track the number of review requests sent, click through rates, and request status in real time

Ready To Get Started?

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Build Trust & Confidence.

When customers are searching for businesses like yours they want to feel that you are trusworthy and have a good reputation before they even contact you. Our software suite can help you establish and grow a strong online presence and stand out against your competition.

Listing Optimization

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Reputation Management

Be proactive with your online reputation, and keep an eye on your competition.

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Customer Voice

Get lots of positive online reviews, and show consumers how popular your business is with your happy customers.

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Social Marketing

Discover new content, schedule your posts across your social accounts in one place, and monitor what your customers are saying.

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Your website is the best opportunity you have to make a great first impression to your potential customers on the web. Your customers want the information they need quickly, and they want to feel like they can trust you when they visit. Your website should not only look professional, but it should provide the best possible customer experience. Wow your customers with a beautifully easy to use and professional looking website.

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