Web Presence Software
What is Customer Voice?
Customer Voice is a tool that allows you to proactively build a positive online reputation and build relationships with your customers.
Why is Customer Voice Important?
Online reviews are critical to the success of a local business. In fact, nearly 90% of consumers say they’ll only consider using a business if they have an average rating of 3-5 stars. Customer Voice by SpinnerMedia will enable you to have the power to gather customer experiences to boost online star power and drive more business. Win the trust of new customers, collect their valuable feedback, and show up where they are looking.
Easily import customer lists.
Import a bulk csv file or add customers one at a time
Include phone number or email address
Add a tag to help classify the customer
Keep on top of the status of the review request
Send email or SMS review requests using customizable templates.
Create unlimited email or SMS templates
Include a link to preferred review site
Customize templates to suit your brand messaging
Edit follow up email to re-engage customers
On which sites can I request reviews?
Choose between collecting reviews directly on your SpinnerMedia listing page or on popular sites like Google and Facebook
Manage negative feedback in a timely way, so you can address the situation before it harms your online reputation
Get stats on your sent review requests.
See how your requests are performing
Track the number of review requests sent, click through rates, and request status in real time
Customers are more likely to leave a review when they are unhappy, and negative reviews will turn away potential customers. Be proactive, and use Customer Voice to build a positive online presence with positive reviews from your happy customers.
Let's Start Something new
Let us know how SpinnerMedia can help your business. Reach out to start a conversation or to ask a question. We look forward to hearing from you!