Web Presence Software

Customer Voice

Customer Voice by SpinnerMedia

What is Customer Voice?

Customer Voice is a tool that allows you to proactively build a positive online reputation and build relationships with your customers.
Customer Voice Proactive Feedback

Why is Customer Voice Important?

Online reviews are critical to the success of a local business. In fact, nearly 90% of consumers say they’ll only consider using a business if they have an average rating of 3-5 stars. Customer Voice by SpinnerMedia will enable you to have the power to gather customer experiences to boost online star power and drive more business. Win the trust of new customers, collect their valuable feedback, and show up where they are looking.

Manage Customers

Easily import customer lists.

Import a bulk csv file or add customers one at a time

Include phone number or email address

Add a tag to help classify the customer

Keep on top of the status of the review request

Manage Customer Screen of Customer Voice

Manage Templates

Send email or SMS review requests using customizable templates.

Create unlimited email or SMS templates

Include a link to preferred review site

Customize templates to suit your brand messaging

Edit follow up email to re-engage customers

Manage Templates Page of Customer Voice

Review Options

On which sites can I request reviews?

Choose between collecting reviews directly on your SpinnerMedia listing page or on popular sites like Google and Facebook

Manage negative feedback in a timely way, so you can address the situation before it harms your online reputation

Review Options Page of Customer Voice

Insights

Get stats on your sent review requests.

See how your requests are performing

Track the number of review requests sent, click through rates, and request status in real time

Insights Screen of Customer Voice
Customers are more likely to leave a review when they are unhappy, and negative reviews will turn away potential customers. Be proactive, and use Customer Voice to build a positive online presence with positive reviews from your happy customers.

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Say Hello!

Let us know how SpinnerMedia can help your business. Reach out to start a conversation or to ask a question. We look forward to hearing from you!